Account Information

Account Payments

You will be notified by email of amounts due 14 days before the initial 12 month period finishes. Payment is required within 7 days of this otherwise a late payment penalty of £20 is automatically charged. Accounts that remain unpaid will be deactivated.

Payment can be made either online by Credit Card or offline by cheque.

Abuse Complaints

Design-a-Might has very strict policy about Spam and other abuse issues. In most cases we will try to notify you about abuse issues and give you a few hours to respond to the situation. In more severe cases we must disable your account until we reach an understanding.

In all cases the 2nd time we receive abuse complaints about a domain, we will remove dns for that domain and may place your domain on a list of abusive sites, we may also notify any provider that is providing service for an abusive domain that we removed it for cause and may forward information to that provider about the nature of the abuse.

Policy for domains that come under attack:

If your domain comes under attack from an outside network your domain may be removed until the attack subsides. If your site is repeatedly attacked over a long period of time we may ask you to remove the site from the network. In severe cases we may remove a site from the network if we are unable to reach an understanding with the webmaster.

In general the following types of site are subject to attack:

• warez sites
• Spam sites
• hate sites

The good news is that business sites and normal content sites almost never come under attack to there is nothing to worry about unless you are involved in some activity that would cause hackers to be upset with you. We do our best to protect our network from this type of activity.

Abuse of servers or services:

You may not in any way use a server for anything but the normal operations of web and mail service. Doing so will result in your account being removed for the network. If you choose to run scripts with your account you may not use more than then amount of resources than would created a noticeable slowdown in web services for other members. We reserve the right to remove any script that is causing down time or slow service. In most cases a solution can be worked out, however you must never start a script that has been removed without permission of NSHosts, doing so will result in deactivation of your account. Using scripts that may cause harm to other users, the system, or to upgrade bandwidth restrictions will result in deactivation of your account.

The bottom line, be responsible, don't set out to deliberately cause damage and don't do things if you're not sure you are supposed to.

Site Down

If you cannot reach your site take the following steps:

1. Wait 5 minutes for the site to come back up, sometimes we must take a site down for maintenance etc.
2. Send e-mail to support@design-a-might.co.uk and state your domain name and what error message you are receiving.
3. Wait for the problem to be resolved, know that we are working on a problem as soon as it is discovered.

Most problems are solved in a matter of minutes but some take a bit longer to be resolved. You may not receive an answer immediately to emails reporting a server down condition as all of our efforts are directed in solving the issue.

If the problem involves you for any reason we will contact you and let you know what needs to be done to restore normal service.