Email Manager - Hosting Help
General Set-up
One of the best things about having your own domain is that you can set-up
e-mail address (anything@yourdomain.co.uk). This gives you the power to give
your friends e-mail accounts, have special names for sale events etc.
We give you everything because unlike most ISPs or Hosting Providers we
don’t limit the number of e-mail accounts you set up.
We give you all the power!
From the control panel ( https://control.nshosts.com
) select the email manager icon. You will see one accounts already set-up.
- Main Account : your domain username (Do not delete this)
To ensure all mail to your domain is received we recommend you set-up a Catchall account : see below for details.
You can now add new mailboxes.
Type in the username you wish to use (e.g. 'Webmaster') and press 'Add'.
You have now created a new account, you will receive a report screen.
Click on the mailbox link (e.g. Edit Mailbox: webmaster@example.co.uk).
There are a number of options on this page. The most important thing to do
is to set a password. To do this simply fill out the New password and Confirm
New Password fields and press 'Apply'.
On this screen you can also set-up forwarding and auto responders and SPAM
filtering. You can
modify the Message lifetime (e.g. after a certain time the server can
automatically remove messages) or the mailbox lifetime (e.g. after a certain
time the server can automatically remove a mailbox).
This should be all you need to know to get started setting up mailboxes.
E-mail software settings:
Follow the directions on your e-mail software, this should be the only
information you need.
- POP Server: mail.yourdomain (e.g. mail.example.co.uk)
- SMTP Server: Your ISP’s e-mail server (e.g. smtp.ntlworld.com)
- User ID: "username%yourdomain" (NB %
not @)
- Password: The password you picked
VERY IMPORTANT NOTE: When you enter the username into your email
program you must put: username%yourname.com (e.g. webmaster%example.co.uk).
Otherwise checking mail will NOT work.
If you're using Outlook or Outlook Express click here for specific
instructions and screen shots, if you are having trouble and are not using
Outlook Express (e.g. using Eudora) have a look at this anyway, it should
help you.
Forwarding Mail
Do NOT forward mail to another forwarding account, or to an aliased
account, it MUST be forwarded to a pop account. To forward mail simply put a
full email address in the 'Forward Mail To:' field. If you are forwarding
email make sure you check the 'Don't store in this mailbox' checkbox (this
means the email will be forwarded but not stored). To forward to more than
one email address, separate them emails by a comma.
Privilege Levels
There are only two privilege levels available to you, and you cannot
change them. Your main account (username@domain.com) will have Domain level
privileges (meaning they can add new mailboxes). All other accounts you
set-up will have 'No' privileges, meaning users can only modify their own
mailbox properties.
POP3 Mail
POP3 e-mail accounts are real e-mail accounts on the mail server.
You will use a mail client program to collect this mail off the mail server.
Auto responders
Every mail account can have an auto responder, this means every time
somebody sends you an email, the mail server automatically sends a standard
email back. This is used for confirmation that you have received an email,
or to let people know you are out of the office for a period of time. To set
this up simply check 'Enable Auto Reply' and fill out your message. Is it a
good idea to also put any emails which also have auto responders in them
that you are aware of in the 'No reply to:' field (including the email
address itself). You can also choose to reply from a different email
address. The 'echo message' command sends an auto responder which also
includes the message that was sent to it.
No SMTP Service
If you need to use our SMTP server you need to e-mail us. We will allow
SMTP connection for users who do not have a suitable ISP SMTP service. We do
use authenticated SMTP accounts (meaning you must authenticate yourself
before you are able to send mail, this is supported by Outlook, Outlook
Express, Eudora and Netscape Messenger).
Catchrest or catchall email accounts
A catchrest or catchall email account is a mailbox that receives any mail
addressed to your domain that isn't addressed to an existing mailbox (e.g.
if someone types in your email incorrectly it would appear in this mailbox,
so you wouldn't lose it).
To create one what you need to do is go to the control panel and create
an account called: catchall. This will automatically catch all email that
isn't addressed to an existing mailbox.
If you wish you can then forward this to any mail address.
Miscellaneous and mail aliasing
In the Mailbox settings there is one other major area - Access Keys. This
should be left alone. Access Keys are like privileges (e.g. can the user use
the POP service etc.). Mail aliasing is not supported here, you have to
set-up each email account as a separate mailbox.
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