Answers to most of the questions people ask about web hosting

£60 for the first 12 months...yeah right?

Its true the only cost for the first twelve months hosting is £60. That includes the initial set-up fee and the first years hosting. This is our standard policy, simply to show you that your business is important. You'll be so impressed with the service that after the 12 months you will be happy to pay the full cost of £100 per year.

Can I pay the First Year Fee Monthly?

Unfortunately not, the first year fee is the minimum charge we can make to cover initial set-up and first year hosting costs. To allow this to be paid Monthly we would need to also charge a Set-Up fee of around £40. By including this in the first year fee we can provide one of the best hosting packages around at an unbelievably low initial cost to you. Our record of renewals after the first year tells us that our customers are very happy with our service.

What is your Spam or bulk e-mail policy?

Strict policies prohibit all bulk e-mail/Usenet posting. Any client found to be engaged in this activity will have their site removed from this network. PLEASE! Don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services.

Can I host an adult site?

Yes, as a public Internet provider Design-a-Might does not censor legal web content in any way.

Use Bandwidth?

All accounts include 20GB transfer per month as standard, which is more than enough for the majority of sites. Clients are charged a surcharge for use of more than 20GB transfer a month (on that particular month). This is charged at a rate of £10 per GB sold in 1 GB blocks.

(20GB represents approx 10000 visitors a day to an average site)

What if I go over my disk space?

All accounts include 1000MB of Disk Space, if you exceed this limit you are charged for the extra disk space at the end of the month. You do have 10mb grace (e.g. if you use 10mb over your allowed space you will not be charged). This is charged at a rate of £10 per 50MB a month

Second domains or domain pointers

Clients are charged a once-off £10 fee to set-up a second domain that points to the exact same site as the first. If they want a separate site for the domain they must sign up for a second account.

Sub domains?

Clients are charged a once-off £10 fee to set-up sub domains. They must point to a directory on the clients site. A sub domain is for example http://members.yourdomain.com/

Email set-up?

You have access to a web-based control panel with which you set-up your mail accounts, auto responders, email forwarding etc. You may set-up as many POP3 accounts as you need. All POP3 accounts can be accessed via any mail client and online via any web browser. Each account has a configurable SPAM filter allowing you to delete all those annoying adverts automatically.

When can I start using the new email addresses?

Accounts should be ready for use as soon as you set them up from the email manager. Please allow 1 hour after setting them up before alerting support if there is a problem. Remember your domain must be transferred and propagated before your email will work.

Unlimited email addresses...how much room can I use on the email server?

We allow you to use 15mb of room on the email server. Meaning, you can't receive more than 15mb worth of email in a single mailbox without removing it from the server. We believe this is more than reasonable, and we recommend that you always delete your email from the server after you check it. (E.g. do NOT have 'leave on server' checked in your email settings).

Referrals

All customers are given a referral code which allows them to earn £5 per referral. If at sign up you order more than 1 account a £5 discount is applied to the additional sites.

If you are a design house or something similar and require a referral code, please apply via email to reseller@design-a-might.co.uk.

Do you allow SSI?

Yes, every possible service is kept open to clients. You need the flexibility and freedom to create. Far be it from us to stand in your way.

Do you support ASP?

Yes, Windows hosting plans fully support Active Server Pages, ASP.NET, and ODBC database connections for Access, DBase and FoxPro databases.

International domain name support?

Yes, the web hosting supports any domain name that you would like. You are required to own or register a domain for each account.

How long does it take to set-up my new account?

New accounts are set up on the servers overnight to avoid disruption. Therefore your account is set-up within 24 hours of payment being authorised/cheque clearing.

How long does it take to get a domain working?

On average a new domain should be working in about 24hours, a domain that is moving to Design-a-Might takes about 48 hours on average. In any case if your domain is not working 48 hours after you have requested your domain to be transferred from your domain registrar, email support@design-a-might.co.uk with details and we will ensure everything is in place.

What hardware do you use?

The web servers currently: Processor Speed: 600mhz+ (all new servers have 750mhz); RAM: 256mb; Drive: 2 x 20GB (disk to disk backing up twice weekly).

What connection do you have?

Connections to multiple backbones are used to ensure that data reaches the end-user in the fastest, most efficient manner possible. All servers are housed in two major data centres in San Antonio, Texas and in Boulder Colorado.

The data centres run the Border Gate Protocol (BGP4) for best case routing. The entirely switched, Cisco powered network employs Cisco 12000 GSR and 7500 class routers running HSRP (N+1 hot failover) to ensure that data can be routed even in the event of a router failover. The BGP4 protocol is a standard that allows for the evaluation of each packet of information sent out from the Network. Each packet of information is evaluated and sent over the fastest route possible. Because of our redundant network architecture, packets may be sent via alternative routes even if they are being delivered to the same end user. This also allows for packets to be redirected via another route if network congestion on the public internet becomes overwhelming.

The providers are paid to make sure that packets of information are delivered to the end user's eyeballs. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because there are actually SLAs with all providers, we are able to guarantee that all packets will leave our network at full speed.

The Network currently operates at less than 50% capacity during peak hours. This allows for us to accommodate even the largest spikes in traffic that are often associated with the most popular websites. We are always adding network connectivity and new routes in an effort to make sure content is delivered to you users as efficiently as possible. A low bandwidth utilization also allows for the highest amount of uptime. We have multiple DC3-OC12 connections to backbones.

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